IT Support

Helpdesk

We handle all frontline tickets that come in from screensavers to laptops on fire 🔥 We work in an all you can eat model so bring your appetite.

Tier 2

If the first person can't come to a resolution, we escalate it on up the ladder to a senior engineer.

Works seamlessly with fleet management and vCISO

Feedback from reactive issues feeds our proactive objectives.

Fleet Management

Provisioning, on/offboarding, asset

We handle all replacements, onboarding/offboarding of personnel and physical assets.

RMM/MDM/EDR/ITDR/MDR

Too may acronyms! Using our Remote Management and Monitoring tool (RMM) and your Mobile Device Management (MDM) platform to manage machines allows us to;

▸Monitor endpoints health

▸Manage policies

▸Monitor AV & EDR

▸Apply patches & updates

▸Deploy fixes for common issues

▸Manage Machine "image"

VCISO

Planning and Roadmap

We work closely with stakeholders and business leaders to understand the business objectives and pain points.  Since we work closely with our clients we'll understand their constraints, budget, and goals for the future.

Security Oversight

You need someone in your corner to stay ahead of the bad guys and ensure compliance.

▸Next Generation Email filtering

▸Identity Detection & Response

▸Managed Detection and Response

Governance

▸Security Awareness training

▸Phishing campaigns

▸Security Policies

▸Security consulting & advisement

▸Assist with 3rd party security assessments